Terms and Conditions of Service
Welcome to Zunetrova LLC! These Terms and Conditions ("Terms") govern your access to and use of the website https://zunetrova.com (the "Site") and the purchase of products offered by Zunetrova LLC.
By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Site or services.
1. About Zunetrova LLC
Zunetrova LLC is a limited liability company operating under the laws of the United States, with its principal place of business at 400 Cathedral Manor, Bardstown, KY 40004, US. We specialize in Health & Beauty products, specifically Personal Care, Bath & Body, and Body Wash & Shower Gel.
2. Privacy Policy
Your privacy is very important to us. Our Privacy Policy, available separately on our Site, explains how we collect, use, and protect your personal information. By using our Site, you agree to the collection and use of your information as described in our Privacy Policy.
3. Products and Services
We strive to display our products, including all images and descriptions, as accurately as possible. However, we cannot guarantee that your device's display of any color or detail will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
4. Pricing and Payment
All prices are listed in US Dollars. We accept the following payment methods: Credit/Debit Cards (Visa, Mastercard, American Express), PayPal, Google Pay, and Stripe. Payment must be received in full before an order is processed and shipped. By providing a credit card or other payment method, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order (including any applicable taxes and shipping fees).
5. Order Acceptance and Cancellation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. If we cancel your order after you have already been billed, we will refund the billed amount.
6. Shipping Policy
Order Processing: We process orders within 1-2 business days, Monday through Friday, excluding holidays.
Domestic Shipping Only: Zunetrova LLC currently ships only within the United States. We do not offer international shipping at this time.
Shipping Method & Times: We offer Standard Shipping, with an estimated delivery time of 3-7 business days once shipped.
Free Shipping: We offer free standard shipping on all orders.
Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information.
7. Returns, Refunds, and Exchanges Policy
We want you to be completely satisfied with your purchase.
Return Window: You may return eligible items within 30 days of the delivery date.
Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Return Shipping Costs: The customer is responsible for all return shipping costs.
Restocking Fee: We do not charge a restocking fee for returns.
Process: To initiate a return, please contact our customer service team at support@zunetrova.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
8. Intellectual Property
All content on this Site, including text, graphics, logos, images, product names, and software, is the property of Zunetrova LLC or its content suppliers and is protected by US and international copyright, trademark, and other intellectual property laws.
9. User Conduct
You agree not to use the Site for any unlawful purpose or in any way that might harm, disrupt, or impair the Site or the use and enjoyment of the Site by anyone else.
10. Disclaimer of Warranties
The Site and all products and services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Zunetrova LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Site; (b) any conduct or content of any third party on the Site; (c) any content obtained from the Site; and (d) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
12. Indemnification
You agree to indemnify, defend, and hold harmless Zunetrova LLC, its officers, directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or anyone using your account's) violation of these Terms.
13. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Commonwealth of Kentucky, US, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the state and federal courts located in Kentucky for any actions arising out of or relating to these Terms.
14. Changes to Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site following the posting of any changes to these Terms constitutes acceptance of those changes.
15. Contact Information
If you have any questions about these Terms, your order, or our products, please contact us:
Company Name: Zunetrova LLC
Website: https://zunetrova.com
Email: support@zunetrova.com
Phone: +1 (502) 348-2223
Address: 400 Cathedral Manor, Bardstown, KY 40004, US
Customer Service Hours: Monday-Friday 9AM-5PM EST